Examples of the Best Answers
I work often with offshore team for production support, a few times over a period of 10+ years, you go on a call with offshore, and explain the issue that happened in production, I would clearly explain them the findings thus far, any short term corrective action that need to be taken and finally guide them towards the possible root cause and solution. It would happen that some resource would repeatedly not make progress as suggested or would go off the tangent and leading to delay in the resolution of the issue. I tried a couple of ways, I started to write down the meeting notes with all the finding and document and I asked the resource to work on it as outlined. For sure that helped in reducing and later on once they got better, I asked them to document the meeting notes in their own and speak to their understanding so that they would be able to carry on without dropping the ball.