Examples of the Best answers
The key is to understand that the needs of the client, is to understand their culture and the values that drive them. The more you know about the client, their exceptions, so that you can customize my approach & services around that . Beyond that, I would focus on listening to the customer, emphasize and see from their viewpoint, know about the competitors, keep a track of changing business landscape, share knowledge, be open and think and act in the best interest of the client, and finally go above and beyond to deliver the result that would exceed exceptions. Once can provide the right solutions and services to address the customer needs, exceeding expectation, earning their trust and building a long-lasting relationship with the client, the customer becomes more open in reaching out and expressing their need themselves because you were able to build a rapport of delivering results with excellence.