Examples of the Best Answers


I clearly remember till date about project we started in 2015 or so. This project to re-launch all the customer facing [XYZ] prepaid channels for all the 4 prepaid brands. A new product and new vendor was onboard by the [XYZ] architecture and my team was handling the existing implementation. The project has to be completed in completed phases and timelines were very tight. Some of the team members went through a 1 week long training on the product. As the system requirements were developed, a lot of current UX issues were discovered, and business wanted to address those as a part of this implementation. As such, the requirements kept getting added on, but the timeline to launch remained the same. The team started to work on the project but was behind schedule, so in a effort to get more done in limited time, the quality suffered. We realized that, we build a sub team of 4-5 key people form each team, and with the domain knowledge that I have I was help review the bug, provide possible cause and resolution for offshore team to work on it. This went on for 2-3 months every day, and offshore we and offshore had to work over the weekends as well to catchup, But we were able to catchup and deliver the project as per the schedule.